How can I stay safe and avoid scams on Mindu?

Your safety is our top priority. Mindu is built to be a trusted, secure space where our community can buy and sell with peace of mind.

Here are a few simple ways to protect yourself while using the platform:

1. Keep Everything on Mindu

• Never agree to buy or sell outside of Mindu—this removes any protection and puts your money at risk.

• If someone asks you to complete a transaction off-platform, decline, and report them.

2. Watch Out for Suspicious Offers & Messages

• Be cautious of too-good-to-be-true deals or sellers pressuring you to pay quickly.

• If a buyer insists on alternative payment methods (cash apps, gift cards, etc.), that's a red flag.

3. Verify Listings Before Buying

• Review photos and descriptions carefully—if something seems inconsistent, message the seller questions before purchasing.

• Check the seller’s profile, ratings, and past transactions to assess credibility.

4. Never Share Personal or Payment Info

• Mindu processes all payments securely through Stripe—you should never share bank details, passwords, or personal data with another user.

• If you receive a request for sensitive information, report it immediately.

5. Report Suspicious Activity

• If you come across a listing, message, or user that seems fraudulent, contact Mindu Support through the chat function or through our email.

• Reporting helps keep the marketplace safe for everyone.

If you encounter fraud, harassment, or anything that doesn’t feel right, please reach out to us right away through the chat widget or by clicking Submit a Ticket on the Support Hub. We are here to help.