How do I handle returns and refunds as a seller?
All sales are final, but sellers are responsible in rare cases of misrepresentation or delivery issues.
Anna
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At Mindu, all sales are final to keep things fair and consistent for everyone. Buyers cannot return items due to a change of mind, incorrect sizing, or buyer’s remorse.
That said, we want to maintain a trustworthy marketplace. In rare situations, a refund may be required—but only under specific circumstances:
Item Not as Described: If the buyer receives an item that is significantly different from the listing (such as undisclosed major damage, the wrong item, or counterfeit goods), they must contact the seller within 3 days of delivery and include clear photos and details. If the issue is not resolved after 48 hours, the buyer may escalate the claim to Mindu for review.
Item Never Arrived: If an order is lost in transit and never marked as delivered, the buyer may be eligible for a refund.
Prohibited Item Delivered: If the buyer receives a prohibited, illegal, or recalled item, they must report it immediately.
If a dispute is raised, Mindu may temporarily hold funds while reviewing the situation. If we determine that the item was significantly misrepresented, the seller is responsible for issuing a refund or arranging a return at their own expense.
If a seller refuses to comply, Mindu reserves the right to deduct the refund amount from their available balance or future payouts.
Note: Repeated violations of this policy may result in account suspension or removal from the platform.