What should I do if the buyer claims they didn’t receive the item?
Start by checking tracking and communicate clearly to help resolve the issue.
Anna
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If a buyer says they haven’t received their item, here’s how to approach the situation:
- Check the tracking information – If the tracking shows that the item was delivered to the correct address, responsibility typically shifts to the buyer.
- Confirm shipping details – Double-check the address, delivery status, and date to ensure everything aligns.
Ask the buyer to check with the courier – They may be able to get more details directly from the shipping provider or confirm where the package was left.
- Message the buyer through Mindu – Message the buyer to share tracking info and support them as they follow up.
A few helpful reminders for sellers:
- Always use trackable shipping so you can verify delivery.
- Consider adding shipping insurance.
- Keep all communication on Mindu in case we need to review the situation.
If the tracking shows the item was delivered and all details were correct, the seller is not responsible for lost or stolen packages after confirmed delivery, as stated in our policy.