What happens if an item is lost or damaged in transit?

Since Mindu does not handle shipping or provide labels, lost or damaged items are the responsibility of the shipping provider and subject to their policies. Both buyers and sellers play a role in resolving these situations fairly and thoughtfully.

If an item is lost or arrives damaged:

• Start by checking the tracking information to confirm the package’s latest status.
• If the item is lost, contact the courier to file a claim—especially if shipping insurance was applied.
• If the item is damaged, the buyer should message the seller on Mindu within 3 days of delivery, including clear photos and a description of the issue.
• Both parties are encouraged to communicate clearly through Mindu’s messaging system to explore a resolution.

Important reminders for sellers:

• Always use a trackable shipping method.
• Consider purchasing shipping insurance.
• Pack items securely and describe any flaws clearly in your listing.

Important reminders for buyers:

• Review listings and photos carefully before purchasing.
• Reach out to the seller with any questions before checking out.
• Confirm delivery once the item arrives and leave a review if you’re satisfied.

Please note: All sales on Mindu are final. While we understand that issues can happen, refunds are not guaranteed, and the seller is not responsible for lost, stolen, or damaged packages after a courier has marked them as delivered.

If it’s been more than 48 hours and you haven’t been able to come to a resolution with the other party, you can click Submit a Ticket on the Support Hub to escalate the issue to Mindu. Our goal is always to support a safe and respectful experience for everyone in the community.